Frequently Asked Questions

What types of stone does MOSAICIVE carry?

MOSAICIVE focuses on porcelain tile, natural stone, mosaics, trims, pavers and marble products. Contact us for current availability within a specific collection, format or finish.

Do you sell directly to homeowners?

Product and project inquiries are welcome from homeowners, designers, architects, contractors, dealers and other trade professionals. Warehouse visits and product reviews in the Atlanta area are available by appointment.

How do I request samples?

Contact MOSAICIVE to ask about samples for the product or collection you are considering. You can use our contact form, call 404-548-8984, or email info@mosaicive.com. Sample availability varies by product.

Can MOSAICIVE help with custom or specialty requirements?

Contact us with custom or specialty requirements. We can review the request and confirm what product or sourcing options are available for the specific project.

Can I visit the MOSAICIVE warehouse?

Warehouse visits and product reviews are available by appointment in the Atlanta area. Contact MOSAICIVE before visiting so our team can coordinate the product review.

What shipping or delivery options are available?

Shipping and delivery options depend on the product, order quantity, destination and delivery requirements. Contact MOSAICIVE for current freight or delivery information for your order.

What is your return policy?

Return eligibility depends on the product, condition and order terms. Confirm the applicable return terms with MOSAICIVE before placing an order, especially for special-order, custom or project-specific material.

How do I calculate how much tile I need?

There is no single overage percentage that fits every project. Tile format, room shape, layout, cuts, pattern and natural variation can all affect the quantity. Have the installer or project professional confirm the final amount. Our tile quantity and overage guide explains the main planning factors.

How can trade professionals request project pricing?

Dealers, designers, architects, builders, contractors and other trade professionals can contact MOSAICIVE for current product information, samples, availability and project pricing.

Can you match existing stone in my home?

Send us a photo, sample or available product information and our team can review current options. Natural stone varies, so an exact match cannot be guaranteed, but we can help compare available materials and alternatives.