1. Introduction
MOSAICIVE (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or place an order.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, company name, and mailing address when you fill out our contact form, request a quote, or subscribe to our newsletter.
- Order Information: Billing and shipping details, project specifications, and purchase history when you place an order with us.
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website, collected through standard web analytics tools.
- Communication Records: Copies of correspondence when you contact us by email, phone, or through our website.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery coordination
- Respond to your inquiries, quote requests, and sample requests
- Send order confirmations, shipping updates, and transactional communications
- Send marketing communications and newsletters (only with your consent, with the ability to unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations and protect our legal rights
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our business — including shipping carriers, payment processors, and email service providers — who are contractually obligated to protect your data.
- Legal Compliance: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@mosaicive.com, call 912 224 5878, or write to 2912 Pacific Drive Norcross, GA 30071.